RETURN & REFUND POLICY

At Forevergreenechinook Store, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied, we are here to assist you with returns, refunds, and order cancellations in a hassle-free manner.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee to give you peace of mind when shopping with us. If you are not completely satisfied with your purchase, you may request a refund or exchange, subject to the following conditions:

Eligibility for a Return

To qualify for a return, your item must meet these requirements:

  • It must be in the same condition as received, including being unworn, unwashed, unused, and undamaged.
  • The item must be returned in its original packaging.
  • You must provide a receipt or proof of purchase.
  • For defective items, we may request visual proof (e.g., photos) before approving the return.

2. Order Cancellation Policy

We understand that sometimes customers may change their minds. You may request to cancel your order within 24 hours of placing it for any reason, including deciding you no longer need the item.

  • Cancellation requests must be made within 24 hours after the order is placed.
  • If the order has already been processed or shipped, it cannot be canceled.
  • To request a cancellation, please contact our support team as soon as possible via email or phone.
  • If your cancellation request is approved, you will receive a full refund to your original payment method.

3. Refund Process

If your return is approved, we will process your refund within 3–5 business days after receiving and inspecting the returned item. The refund will be issued via your original payment method, excluding shipping fees and applied discounts.

  • If your return is rejected due to an item being used or unsellable, we will notify you with an explanation.

4. How to Return an Item

You may return products using one of the following methods:

In-Store Returns

  • Items can be returned in person at our physical store.

By Mail

  • If returning an item by mail, follow the return instructions provided in your package.

5. Return Labels

The type of return label provided depends on the reason for return:

  • For defective products: A prepaid return label will be available for download and printing.
  • For customer remorse (e.g., changed mind, wrong size): A return label will be included in the package.

6. Return Conditions & Fees

  • Return timeframe: Customers have 30 days from the purchase date to return a product.
  • Accepted condition: Only new, unused items are eligible for return.
  • Restocking fee: No restocking fee applies.
  • Return shipping costs:
    • For defective items: No return shipping cost.
    • For customer remorse: No return shipping cost.

7. Refund & Exchange Policy

Since all items are made to order, they are non-returnable unless a defect is found.

  • Defective items: We will replace defective items with an identical product of the same size.
  • Washed items: We do not accept returns for washed items. Please inspect the product for defects before washing.

8. Damaged or Faulty Items

If your item is faulty, incorrectly described, or different from what was shown, we will:

  • Issue a full refund, including shipping costs, OR
  • Provide a replacement product and a prepaid return label for the incorrect item.

✅ Examples of faulty items:

  • Unraveled seams
  • Holes present before washing

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider, as refunds may take time to process.
  3. If you still have not received your refund, contact us at [email protected].

10. Clearance & Final Sale Items

  • Only regular-priced items are eligible for refunds.
  • Sale items are non-refundable, unless defective.

11. Gift Returns

  • If an item was marked as a gift and sent directly to you, you will receive a gift credit for the value of the return.
  • If the item was not marked as a gift, the refund will go to the original purchaser.

12. Shipping Information

  • Orders are shipped to the PayPal-provided address. Please ensure this address is correct.
  • Returned orders due to incorrect addresses will be reshipped at your expense.
  • Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
  • Delivery times vary depending on your location.
  • We cannot guarantee delivery times, and late deliveries are not a valid reason for a refund request.
  • Coupons cannot be applied to existing orders and are only valid for new purchases.

⏳ Refund processing time: 2-5 business days

13. Contact Us

For 24/7 customer support, reach out to us via:

📧 Email: [email protected]

📍 Address: 5957 Alpha Rd, Dallas, TX 75240, United States